Refund policy
Our 90-Day Guarantee
We offer a 90-day money-back guarantee. If you are not happy with your purchase for any reason, contact us within 90 days of delivery for a full refund.
How to Start a Return
Email support@losethescrews.com with your order number and the reason for the return. We reply within 1-2 business days with return instructions. Please contact us before sending anything back, as returns without prior authorization may not be processed.
Condition of Returned Items
Items should be returned in their original packaging where possible and in resalable condition. If your item arrived damaged or defective, you do not need the original packaging.
Damaged, Defective, or Wrong Item
Email us a photo of the item within 90 days of delivery. We will send a replacement or issue a full refund, your choice. You will not be asked to ship it back.
Return Shipping
- Damaged, defective, or incorrect item: we cover everything.
- Change of mind: we cover return shipping on your first return.
Refund Processing
Once your return is approved, we issue the refund to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take an additional 3-5 business days to appear on your statement.
Order Cancellations
You may cancel for a full refund any time before your order ships. Email us as soon as possible. Once an order has shipped, it falls under the return process above.
Non-Returnable Items
Gift cards and any item marked final sale are not eligible for return.
Questions
Email support@losethescrews.com and a real person will get back to you.